Infobip, a cloud communications company, launched Conversations, a new contact center solution enabling businesses to integrate the world’s most popular communications channels.
Robust technology can certainly help more organizations even as we move to a ‘new normal,’ as organizations need to be equipped with advanced technologies...
All companies, regardless of industry and region, are experiencing extreme fluctuations in demand across the product, SKU, and channel level. When instability in the...
Research has found that companies in Southeast Asia have significant ground to cover to improve customers’ perceptions of their experiences as consumers rank their...