SAP SE has fulfilled its ambition to disrupt the marketplace for customer relationship management (CRM) with the formal introduction of a new suite of...
BDO Unibank, Inc. (BDO), one of the Philippines’ leading banks, has successfully completed a major upgrade of its contact center infrastructure to further improve...
Globe Telecom has launched its Business Online Portal (BOP), an online service platform for small, mid-size and enterprise companies that promotes easy, quick, and...
By Shridar Jayakumar, program director for Oracle Business Analytics, AP According to research firm Gallup, roughly 80% of customers in most large retail banks...