Avotus ICM UM version 8.4 provides new product features and improvements designed to make the solution even more intuitive and valuable for users. ICM...
To further generate awareness on its expanded portfolio of voice and IT solutions, PLDT ALPHA Enterprise recently held a product roadshow in Cebu and...
Under the partnership, Noda gives TIM the opportunity to represent a high quality product for an automation of contact centers, both outsourcing and in-house,...
Despite the Philippines’ leading position in the global contact center industry particularly in the voice outsourcing, it needs to adopt ways to maintain or...
With the majority of customer interactions in the contact center now being handled via a plethora of self-service channels, contact centers today need to...
Transcom, a global solution provider of customer care, sales, technical support and credit management services, has leveraged on Jabra headsets to cover its company’s...