Union Bank of the Philippines (UnionBank) enhanced its customer service infrastructure to improve interaction between the bank and its clients and, at the same...
Fujitsu Philippines has joined hands with Aspect Software to integrate its Workforce Management solution on the cloud. The partnership with Aspect Software—a provider of...
Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions is bolstering Aspect Cloud, partnerships and ASEAN region through leadership appointments...
Companies need to quickly address the customer engagement preferences of the Millennial demographic or risk going out of business. Millennials are born after 1980...
With the majority of customer interactions in the contact center now being handled via a plethora of self-service channels, contact centers today need to...