Teleperformance (TP) Philippines recently won four awards for its pandemic and nation building efforts at the recent 19th Philippine Quill Awards organized by the International Association of Business Communicators (IABC) Philippines.
Among the awards Teleperformance received are recognition for four of its efforts – COVID-19 communication portal, 1Question Job Interview Bot, English Communication Webinar Series, and the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event.
Teleperformance received an Award of Merit for the COVID-19 Employee Communication Microsite, a bespoke communications hub launched in the advent of the COVID-19 pandemic in the Philippines. The program resulted in a high rate of employee compliance to TP’s Health & Safety protocols onsite resulting in zero to minimally remote cases of infections onsite. They were also able to continue operations of all their 22 sites despite various degrees of lockdown and Community Quarantine classifications, most of which have been given the Safety Seal certification by local government and health agencies.
Meanwhile, TP also received an Award of Merit for the 1Q TPbot, also known as TP-in-3. It is the world’s first Smart 1Question Job Interview Bot and is a streamlined social and mobile recruitment bot on Facebook Messenger. This bot was created to help continue Teleperformance’s hiring process after the COVID-19 pandemic and the succeeding lockdown halted operations nationwide. In three easy steps – register, verify, interview – applicants were able to complete the interview process in a matter of minutes all found in a convenient gamified and challenging content on Facebook Messenger, resulting in approximately 35,000 completed automated interviews in just 7.5 months and a total of over 9,500 Filipinos hired in just a month.
As a response to the need for upskilling amid the pandemic, Teleperformance also launched the English Communication Webinar Series, which received an Award of Merit. The series provided free virtual English lessons on the company’s Facebook page for people looking to add and improve their skills through basic English topics such as pronunciation and accent, grammar and vocabulary, thought organization and coherence, and written communication. The series garnered nearly 33,000 attendees on Zoom and Facebook Live, over 727,000 Facebook offline viewers across its 18 seasons from April 2020 to October 2021, and received overwhelming positive feedback from attendees.
Lastly, TP also received an Award of Merit for the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event. Amid the pandemic and rising unemployment in the country, Teleperformance opened its 22nd business site with the theme “Brave New Horizon” marking a new milestone and brave new venture from the company. The special event was graced by key government and industry partners and highlighted how Teleperformance Philippines continues to innovate and blaze trails, therefore contributing to the overall regional growth and economic recovery of the country.
“As a people company, these initiatives were a way for Teleperformance to give back not only to our employees but to Filipinos in need during the pandemic. Moving forward, we will continue to put our employees’ health and safety at the forefront of our operations as we continue to bounce back from the pandemic,” shared Teleperformance Philippines Chief Operations Officer Joey Marquez.
Teleperformance Philippines was recently certified Great Place to Work® for the 5th consecutive year and is the largest employer in the country to receive the certification. Through their various employee engagement programs including their Diversity, Equity & Inclusion initiatives, TP is able to maintain an inclusive workplace for all that prioritizes overall employee welfare and safety.
They currently employ around 56,000 employees nationwide and is looking to expand to the countryside to bring more career opportunities to more Filipinos. Recently, they also launched their 23rd business site in Ilocos Norte that follows a completely work-from-home model.
