Globe, the country’s leading digital solutions platform, was rated the most consistent mobile operator in the Philippines in the first quarter of the year based on figures from two international analytics firms.
In reports by Ookla and Opensignal, Globe emerged as the top Philippine mobile operator in terms of consistency rating in Q1 2022, becoming the best telco in terms of giving customers a better user experience across various applications.
Based on Ookla Speedtest Intelligence data, Globe logged a nationwide consistency score of 79.45 from January to March 2022, an increase from 70.43 in the same period last year. This is also a rise from 79.02 registered in Q4 2021.
Southern Tagalog, including the provinces of Cavite, Laguna, Batangas, Rizal and Quezon, had the most improved consistency score among regions nationwide with 81.26, followed by Central Visayas with 73.95, and Bicol with 73.02.
Ookla’s mobile consistency score is determined by the number of tests taken that are above a certain speed threshold. The higher the figures, the more likely for consumers to enjoy acceptable internet performance and quality.
Opensignal, meanwhile, recognized Globe for having the most consistent mobile quality in the Philippines, besting peers in the Excellent and Core Consistent Quality categories of the Opensignal Mobile Experience Awards.
The independent global standard cited Globe with the Excellent Consistent Quality award in its April 2022 Mobile Network Experience Report for the Philippines, which used data from January 1 to March 31, 2022. Globe got a rating of 51.6 percent, 7.8 percentage points above the nearest competitor.
Globe was also No. 1 in Core Consistent Quality with 74.6 percent, besting the nearest contender by 12.8 percentage points.
“Globe is the outright winner of the Excellent Consistent Quality award, as the highest proportion of users’ tests met the minimum recommended performance thresholds to watch HD video, complete group video conference calls, and play games on its network,” Opensignal said in the report.
“Our measures of consistent quality quantify how often users’ experience on a network was sufficient to support common applications’ requirements,” Opensignal said.
Opensignal’s Excellent Consistent Quality measures the “percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video, conference calls, and play games.” Core Consistent Quality, meanwhile, is “the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.”
Globe’s outstanding ratings in Q1 and constantly improving customer experience reflect gains in its relentless network boost, in line with its commitment to innovation to drive economic growth under the United Nations Sustainable Development Goals.
“We are seeing the fruits of our non-stop builds to further improve our network so we can give our customers the best mobile experience. We will never waver in our efforts to fortify our infrastructure towards the digital enablement of more Filipinos across the country,” said Ernest Cu, Globe President and CEO.
Globe invested an unprecedented P92.8 billion in CAPEX in 2021 in response to heightened demand for connectivity. This led to the rise of 1,407 new cell sites, roll out of 1.4 million fiber-to-the-home lines, and installation of 2,000 5G outdoor sites and in-building solutions.
The company is sustaining this aggressive expansion with an P89-billion CAPEX this year to build new cell sites, upgrade existing sites to 4G/LTE, accelerate 5G rollout, and boost the fiberization of Filipino homes nationwide.
