Connect with us

Hi, what are you looking for?

HEADLINES

PLDT Global and Infobip partner to enhance customer experience for Filipinos overseas with intelligent solutions

PLDT Global is the international unit of the Philippines’ leading integrated telco network PLDT, Inc., and its TinBo platform is a one-stop online marketplace that enables Filipinos living overseas to buy load, pay bills, send vouchers, and other digital products for their families in the Philippines.

PLDT Global Corporation (PLDT Global), the international arm of PLDT Inc. (PLDT), has partnered with Infobip, a global cloud communications platform, to utilize conversational solutions to boost customer experience on the TinBo (Tindahan ni Bossing) platform.

PLDT Global is the international unit of the Philippines’ leading integrated telco network PLDT, Inc., and its TinBo platform is a one-stop online marketplace that enables Filipinos living overseas to buy load, pay bills, send vouchers, and other digital products for their families in the Philippines.

Present at the ceremonial partnership launch held at the sidelines of the 20th Asian Carriers Conference (ACC) in Mactan, Cebu were PLDT Global President and CEO Albert V. Villa-Real, PLDT Global Chief Operating Officer Edith Gomez-Cudiamat, Infobip Sales Director Cecile Perez Tizon, and Infobip Regional Telecom Growth Lead Johan Jensen.

“We at PLDT Global are continuously evolving to level up our quality of service to global Filipinos, that is why we are delighted to partner with a technology leader who shares the same passion and vision in utilizing artificial intelligence and omnichannel solutions to improve our business operations and customer experience,” said Villa-Real.

Advertisement. Scroll to continue reading.

Under this partnership, TinBo will be able to engage with customers in their preferred social media channels and purchase products via TinBo’s over-the-top (OTT) digital channel such as WhatsApp and Messenger. It also enables TinBo to cater to customer inquiries or concerns via automated, always-on communication support and live agents, manage, analyze, and create meaningful and personalize customer interactions through a cloud contact center solution, and design an intelligent chatbot that can respond to concerns in real-time and human-like conversations. 

“Through this partnership, Infobip will enable PLDT Global to provide an enhanced customer experience using state-of-the-art conversational solutions, delivering always-on communication to overseas Filipino workers through the channels they use daily. We are committed to ensuring that they have easy access to services and support that enhance their quality of life and keep them connected to their loved ones,” said Tizon.

Through TinBo, Filipinos living overseas can acquire a Smart Virtual Number (SVN), enabling them to have secure digital identities for their Philippine transactions. Filipinos can also receive important OTPs from their e-wallets and e-banks in the Philippines via SVN, providing access to relevant financial services to help them manage their funds.

This partnership between PLDT Global and Infobip is aligned with the PLDT Group’s broader goal of elevating the quality of life of Filipinos wherever they may be.

Advertisement. Scroll to continue reading.

You May Also Like

HEADLINES

With access to free WiFi, students at Cumadcad National High School now have an invaluable resource to support their studies, conduct research, and develop...

HEADLINES

This release will allow advertisers to proactively avoid content they deem unsuitable before their ads are served, enhancing brand impact across Meta’s platforms. This launch builds...

HEADLINES

The new solution equips security teams with significant innovations powered by AI and automation that go beyond traditional “peace time” approaches to cloud security...

HEADLINES

Available as a supplementary line to Smart Postpaid subscribers on Plan 999 and up,  the Junior Plan comes with monthly 10 GB open access...

HEADLINES

The video campaign series aims to inspire and empower job seekers by sharing relatable, real-life stories of perseverance, career growth, and success.

HEADLINES

Comprised of Boomi’s existing API Management offering along with assets recently acquired from both Cloud Software Group and APIIDA, Boomi API Management enables enterprises to conquer API chaos, power...

MOBILE PRODUCTS

Weighing only 2 lb, the RS 4 Mini boasts a compact form factor capable of supporting lightweight camera rigs up to 4.4 lb.

HEADLINES

Since 2021, PLDT and Smart have been working alongside the Department of Trade and Industry, local government units, business chambers, and e-commerce platforms to...

Advertisement