In today’s digital age, businesses across industries are constantly seeking innovative solutions to enhance operations and stay ahead of the competition.
As the B2B arm of the largest fully integrated telecommunications and digital services provider in the Philippines, PLDT Enterprise has been at the forefront of empowering businesses with cutting-edge technology and customized solutions.
PLDT Enterprise understands the unique needs and requirements of businesses in the industry and delivers tailored solutions to future-proof companies.
As part of its commitment to empower businesses from different industries, PLDT Enterprise teams up with OfficePartners360 (OP360), a leading US-headquartered BPO company with offices in Cebu and Davao. At the core of this collaboration is PLDT Enterprise’s iGate solution, a high-performance internet service designed to meet the demands of the fast-paced IT-BPO sector.
iGate provides dedicated and reliable connectivity, assuring fast and reliable internet connections. Through its dedicated bandwidth, businesses can run intensive applications seamlessly, host rich-media content, and ensure the smooth flow of communications.
Additionally, PLDT Enterprise’s Metro Ethernet Solutions (Metro E-Wan) offer secure and reliable connectivity that goes beyond traditional Wi-Fi services.
Leveraging a highly redundant fiber optic network, Metro E-Wan provides unparalleled connectivity for businesses. This eliminates the limitations and uncertainties of leased line services, allowing businesses to enjoy the simplicity, transparency, and scalability of Ethernet technology. Reliable connectivity, coupled with robust security measures, ensures that sensitive information remains protected, allowing businesses to focus on delivering exceptional services.
Further improving the operations and collaborations in OP360, the IT-BPO company also relies on Smart Bizload to support its work-from-home employees.
This innovative platform streamlines and optimizes communication processes by automating the distribution of prepaid load. This allows businesses to conveniently allocate and distribute prepaid load to their workforce. Smart Bizload’s secure nature safeguards sensitive information, providing peace of mind for businesses. The user-friendly and intuitive interface allows for efficient management and monitoring of load distribution, ensuring transparency and control over communication expenses.
PLDT Enterprise’s partnership with OP360 extends beyond connectivity solutions and reflects a shared vision of growth for the IT-BPO industry in the Philippines further strengthening the country’s global ranking in the outsourcing sector.
A bolstered IT-BPO workforce equipped with the right tools and training contributes to a stronger and more competitive industry.
Looking ahead, both PLDT Enterprise and OP360 have exciting plans for expansion.
OP360 is opening a new site in Cebu and another site in Cagayan De Oro scheduled this year further expanding its reach in the IT-BPO industry. These new sites will benefit from iGate and Metro Ethernet circuits, enabling seamless connectivity and supporting their growing operations.
Furthermore, ongoing discussions about an International Private Leased Circuit (IPLC) are in the works to connect OP360’s Cebu and Davao sites directly to the USA.
Mitch Locsin, PLDT and Smart First Vice President & Head of Enterprise Business and International Business Groups, expresses his enthusiasm for the partnership, stating, “We are proud to collaborate with OP360 to deliver transformative connectivity solutions that drive growth and enhance competitiveness. Together, we are taking the IT-BPO industry to new heights.”
Kent De La Calzada, PLDT Enterprise Assistant Vice President & Head of Customer Relationship Management, further emphasizes PLDT Enterprise’s commitment to supporting businesses: “At PLDT Enterprise, we understand the complexities and requirements of businesses like OP360. Our mission is to customize the right tools fit for their companies, empowering them to thrive in the digital landscape.”
Ben Roberts, OP360 President and Chief Operating Officer, applauds the partnership with PLDT Enterprise, stating, “The collaboration with PLDT Enterprise has been instrumental in our company’s unprecedented growth. Their innovative solutions and reliable connectivity have provided us with the technology backbone needed to deliver exceptional services to our clients. We look forward to continuing this partnership and drive further success in the IT-BPO industry.”
As the digital transformation ally for businesses, PLDT Enterprise continues to forge strategic partnerships and deliver transformative solutions, empowering companies across sectors to embrace the opportunities of the digital age.
Together with OP360 and other industry leaders, PLDT Enterprise is shaping the future of the IT-BPO sector further by driving growth and strengthening the Philippines’ global competitiveness.
