Connect with us

Hi, what are you looking for?

HEADLINES

Daiichi Properties elevates customer experience with SAP C4C Service

In the Philippines, Daiichi Properties is among these companies. With a homegrown legacy in acquiring, designing, and developing world-class projects, the Philippine-based real-estate developer strives to build long-lasting structures that are both functional and environmentally friendly.

In recent years, the adoption of sustainable practices in real estate has been increasing, especially with the growing demand to initiate change. According to the United Nation’s 2021 Global Status Report for Building and Construction, building operations account for 27 percent of global energy-related carbon dioxide (CO2) emissions. With construction added, this number rises to 37 percent.

With this reality, real estate developers are now embracing sustainable practices in their projects to help tackle this challenge. In the Philippines, Daiichi Properties is among these companies. With a homegrown legacy in acquiring, designing, and developing world-class projects, the Philippine-based real-estate developer strives to build long-lasting structures that are both functional and environmentally friendly. Daiichi Properties is behind the award-winning and premium office buildings in Metro Manila’s central business districts, including World Plaza, The Finance Centre, One World Place and the upcoming 56 Central.

With almost 30 years of shaping skylines, Daiichi Properties is known for sustainable architecture, design, and engineering. Complementing its award-winning projects with world-class property and customer-centric service, Daiichi Properties formed Daiichi Property Solutions (DPS), its own property management arm in 2017, to provide the utmost quality of real estate solutions to its partners and clients.

However, ensuring a seamless and elevated customer experience is not an easy feat. With the increase in properties managed by DPS concern from its tenants likewise increased as well. Furthermore, record keeping concerning equipment and service charges may have increased human errors as they were prepared by different personnel from each building.

Advertisement. Scroll to continue reading.

To address this challenge, Daiichi Properties together with its property management arm DPS integrated SAP C4C Service with SAP Plant Maintenance within SAP S/4HANA. Through these SAP intelligent technologies, Daiichi improved interactions with tenants and properly maintained the records of all the issues, equipment, and cost charging to clients. With the data on hand, Daiichi made sound decisions that continuously elevated their service level to customers.

“SAP C4C has been helping us build on our customer relationships by offering a faster and more efficient feedback mechanism. It also helped us effectively monitor and track customer concerns with its ticket-based documentation system,” J. Joel Cruz, General Manager, Daiichi Property Solutions, said.

“Nowadays, organizations need to be highly agile and swift to navigate disruptions in the business landscape. As real-estate developers like Daiichi Properties embark on their digital transformation journey, they become a testament that technological tools like Cloud and AI can help forge a lasting customer experience. SAP aims to continue providing solutions to help companies like Daiichi Properties as they innovate to carve out new markets for persistent problems, define new markers for themselves, and embrace technology to transform their businesses while helping speed up economic recovery,” said Rudy Abrahams, Vice President, Head of SAP SuccessFactors, South East Asia and interim Managing Director SAP Philippines.

With this integration, Daiichi was able to reduce customer complaints by 87.2 percent and achieved an average of 60 percent of closing of tickets per day. The company also gained 93 percent SLA compliance and a remarkable 98 percent positive feedback on the customer satisfaction survey. On top of these outcomes, the company had more time to focus on major concerns and anticipate possible issues.

As an implementation partner, Chesca Gallegos as Managing Director Delaware Managed Services and IT Consulting, Inc. said, “Like Delaware, Daiichi puts the customer at the front and center of its business initiatives. This demonstrates that they go beyond property management — they enable their customers’ lifestyles. Every touchpoint with the customer must be delightful, and Daiichi saw the need to do this at scale and with the help of SAP they are able to make this a reality.”

Advertisement. Scroll to continue reading.

These digital innovations made by Daiichi Properties were recently recognized as it was among the companies nominated for the ‘Most Transformational’ and ‘Most Adaptable’ awards in the recent SAP Best Run Awards for SEA 2021.

The full details about the SAP Best Run Awards for SEA 2021 are available on this link.

Advertisement
Advertisement
Advertisement

Like Us On Facebook

You May Also Like

HEADLINES

The five solutions unveiled will lay a solid foundation for aviation to “go broadband, go cloud, and go AI.”

HEADLINES

Reincubate – an innovator in edge AI and audio-video processing – and HP Inc. announced that they have formed a strategic multi-year partnership to...

Biz Solutions

Powered by the new IBM Telum  II processor, IBM z17 expands the system's capabilities beyond transactional AI capabilities to enable new workloads.

HEADLINES

FortiAI has now expanded to encompass Fortinet’s entire AI-driven approach across security and network operations, protecting environments, and securing AI models and LLMs.

HEADLINES

Sportradar, through its industry-leading Universal Fraud Detection System (UFDS), will deliver integrity monitoring for more than 8,200 men’s and women’s matches organized annually by...

HEADLINES

The facility serves as a platform to recognize the critical role engineers play in building the future of digital infrastructure.

HEADLINES

This innovative, AI-powered solution simplifies and accelerates data interaction, empowering organizations to uncover insights, automate visualizations, and drive impactful business outcomes.

HEADLINES

Expect a day packed with energy and competitive spirit as local teams battle it out for a chance to qualify for the vivo 3x3...

Advertisement