Mobile network service provider Globe is expanding its 5G roaming service across Asia, Middle East, North America and several countries in Europe. The recent launch of Globe’s 5G roaming services in the UAE and Thailand are set to continue with upcoming launches in these countries.
The 5G roaming service is available to Filipinos traveling internationally, as well as subscribers of select foreign telcos visiting the Philippines. Globe’s 5G roaming service would soon be available in Qatar, Kuwait, Hong Kong, South Korea, Japan, Taiwan and Macau.
Globe’s deputy chief commercial officer Issa Guevarra-Cabreira said Globe is leading the 5G adoption in the Philippines, having the largest 5G coverage with 80% of Metro Manila coverage, and over 200 key cities in Cebu and Davao may experience 5G.
She also said that 5G is the latest when it comes to browsing speed. “At a speed of 100Mbps, 5G is 20 times faster than 4G and 3G which means faster connections with family and friends and downloading files.”
She also cited the Philippines placed 10th among APEC countries in terms of median 5G download speed at 182.5Mbps.
Aside from 5G, Globe also announced its first-to-market innovations and other modern technologies to address the challenges its customers currently face amid the pandemic.
Globe reinvents the use of data and extends the value of data by introducing data as currency in the Philippines. This applies to any Globe product whether mobile, Home Prepaid WiFi, or Rewards Point. Globe latest innovation, GBs (Gigabytes) to Points, allows customers to convert their unused GBs to Globe Rewards point via the Globe One App. For Prepaid, the conversion is 1GB = 1 Rewards Point, for Postpaid, 1GB = 10 Rewards Points, for Home Prepaid WiFi, 3GBs = 3 Rewards Points. GBs may be converted into points at any time within the promo validity or before the plan’s cut-off date.
The GPlan with GCash, Globe’s another new product, provides maximum flexibility for customers by giving them GCash credits which they can spend for anything they want and need – whether it’s content subscriptions, shopping vouchers, or even home essentials like robot vacuums. Mobile and life essentials are combined in any GPlan type. Apart from these, customers will receive unlimited all-net calls and texts, free GoWiFi when in transit, unlimited teleconsultation via KonsultaMD and three months insurance coverage via GInsure from Singlife with plan offers like GPlan with Device, GPlan Sim-only, and GPlan with GCash.
Special offers will be available soon through Globe Postpaid with the use of the iQiyi app, one of the world’s leading online movie and video streaming websites for Korean and Chinese TV dramas, movies, variety shows, and Japanese anime. Most Asian content will be available using FREE and VIP versions accessible via iQiyi app or iQ.com. VIP subscription allows customers to get additional features like advanced episodes and no ads. iQiyi VIP offers will be available in GlobeOne and GCash apps next month.
“We know that our customers need mobile plans that fit right into their lifestyles and evolving needs. The GPlan gives them access to life’s many other opportunities and perks, giving them more power to reinvent experiences on their own and of those around them,” shared KD Dizon, Head of Globe’s Mobile Business.
Globe At Home is also boosting its plan’s speeds so customers may enjoy a faster and robust connectivity experience at home. It also ramped up its entertainment and health freebies through its UnliFiber Up plan with speeds of up to 100Mbps for only PhP2,899.
Customers are also covered with three months worth of free GInsure medical coverage for COVID-19 and dengue of up to PhP140,500. Globe At Home customers will also have access to free three months medical consultation through the KonsultaMD Family Plan. They get unlimited 24/7 access to licensed Filipino doctors through voice or video consultations, and will be able to receive e-prescriptions or e-lab requests via SMS or email as needed.
Customers may also choose their favorite entertainment via three months free access to Amazon Prime Video, HBO GO, and Viu Premium. They can enjoy Amazon Prime Gaming which comes with three months Amazon Prime Video access and offers in-game content for top games plus a selection of free games every month. With HBO GO, customers have unlimited access to thousands of hours of critically-acclaimed and award-winning content from HBO, the latest and biggest Hollywood Blockbusters and HBO Asian Originals – movies and series available across all genres including Warner Bros and DC. Viu, on the other hand, is the one-stop service for viewers to access the largest volume and widest selection of Korean content titles. Viu also brings Japanese dramas and animation, Filipino-dubbed shows, Asian dramas as well as Viu Originals to the home.
To assure its customers with a reliable after-sales service, Globe At Home complements its products with a digital after-sales service through the Globe At Home app. Customers can get support and avail of services like bills payment, plan upgrades, and volume boost to get more data using the app. Concerns may be resolved by simply sending a message to the Globe At Home Facebook chatbox. Installation is guaranteed to happen within 48 hours upon plan approval, exclusively for online application only. Requests for repairs may also be done via the app.
“We provide #ExtraCareAtHome for our customers so they can get the most enriching experiences given the current situation. That’s why we take the extra step in providing as much connectivity, health, entertainment and other essentials they need, while giving them peace of mind at home,” said Darius Delgado, Globe’s Head of Broadband Business.
Through Globe myBusiness (GmB), Globe has been assisting the hospitality industry to slowly gain its momentum back by offering solutions and services such as Amber, Rush, and KonsultaMD. Amber helps businesses reach out to their client base. Rush enables businesses with reward programs for their loyal customers while KonsultaMD ensures the health and safety of staff and guests. GmB partnered with SGS, the world’s leading testing, inspection and certification company, to offer the Hygiene Monitored Program.
This program is a global initiative that ensures the highest hygiene practices within hotels, restaurants, cafes, and other places of business. An SGS HM mark is an assurance to the customer that the establishment practices the best food safety methods.
“Many business owners have been facing additional challenges since the start of the pandemic. Globe myBusiness is their partner in recovery and ensures their own customers’ safety as they resume operations,” said MaridolYlanan, Head of Strategy & Marketing, Globe myBusiness.
Globe Business helps in future-proofing businesses through connectivity, Cloud, cybersecurity, and a host of digital solutions. Through the Cloud, businesses are able to elevate their operations from on-ground activities to online. Companies that used to be restricted to maintaining servers on-premise can shift their workloads (applications, services, and capabilities) to the Cloud. Globe fully acquired Cascadeo, a cloud professional and managed services company, to attain the highest level of professional and managed service capabilities for multi-cloud operations, guaranteeing extensive experience and knowledge in designing, architecting, building, migrating, and managing workloads and applications on the cloud.
Globe also staked a claim on business applications and consulting company, Third Pillar, the Philippines’ largest Gold Partner of Salesforce, the world leader in CRM solutions. With Salesforce, businesses can take advantage of cloud-based applications that allow them to automate B2B sale processes, leverage on AI to support customers, and more. Third Pillar, with its expertise in CRM, serves as a guiding hand for implementing best-in-class technologies that help Globe customers achieve inoovation, sharpen their competitive edge, and generate growth in a digital landscape.
“Collaborating with leading tech companies like Cascadeo and Third Pillar can help our clients achieve their goals which in turn will make an impact on their customers. In everything we do, our aim is to support enterprises across the country as they reinvent their success and contribute to the nation’s recovery,” said Peter Maquera, Senior Vice President, Globe Business.
Aside from these products and services that address the needs of its customers, Globe is also doing its share in mitigating the impact of climate change as a whole of nation approach. It continues to forge partnerships with government organizations and committed to adopt frameworks like the Task Force on Climate-related Financial Disclosures (TCFD) to help address climate-related risks through science-based research, financial information and disclosures. Through innovations like Globe Rewards, Globe One, and GCash, customers are given the power to take action as a digital citizen – able to participate in various initiatives including proper e-waste disposal, recycling, rainforestation, energy conservation, marine biodiversity, and minimizing single-use plastics.
“Climate change will impact all of us so we need to be persistent in educating Filipinos on environmental threats and what every person can do to help. Actively participating in causes and increasing awareness on what’s happening around us will go a long way in prevention and mitigation,” concludes Guevarra-Cabreira.
