Connect with us

Hi, what are you looking for?

HEADLINES

Cisco completes acquisition of CloudCherry

Together, Cisco and CloudCherry will help companies transform their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.

Published

Cisco announced that it has completed the acquisition of privately-held CloudCherry based in Salt Lake City, UT.

CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, customer journey mapping and survey capabilities. Together, Cisco and CloudCherry will help companies transform their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.

The CloudCherry team joins Cisco’s Contact Center business unit.

Cisco is a worldwide technology company established in 1984.

Advertisement. Scroll to continue reading.

In this article:, ,
Advertisement
Advertisement
Advertisement

Like Us On Facebook

You May Also Like

HEADLINES

Majority of Filipinos believe AI enhances creativity and efficiency for communication, Samsung PH study shows

Creativity and experience is a common AI activity theme among Filipinos with 48% using it for photo editing and 42% for both entertainment and...

7 hours ago

HEADLINES

Converge to leverage Ribbon’s AI-enabled data transmission technology for its nationwide network

Converge will leverage Ribbon’s advanced Muse Multilayer Automation Platform (MAP) designed to maximize the value of IP Optical network investments through comprehensive control, analysis,...

7 hours ago

HEADLINES

Epson Philippines launches Customer Experience Site

Designed to address the challenges of high-value investments, the facility provides a venue where businesses can test ideas, refine processes, and explore the full...

7 hours ago

HEADLINES

Caltex strengthens non-fuel retail offerings, partners with PICKUP COFFEE

By teaming up with PICKUP COFFEE, known for its premium, espresso-based coffee and exceptional customer service, Caltex can offer customers a rewarding coffee experience...

7 hours ago

HEADLINES

AI driving communications revolution but ethical tightrope looms

The future of communications hinges on our ability to responsibly harness artificial intelligence, ensuring it enhances, rather than undermines, the art of strategic communication.

7 hours ago

HEADLINES

AI revolution is not just about compute — it’s about connectivity, stresses Ciena study

To meet surging AI demands, 43% of new data center facilities are expected to be dedicated to AI workloads. With AI model training and...

2 days ago

HEADLINES

Alibaba Cloud launches Qwen2.5-Omni-7B unified end-to-end multimodal model in Qwen series

Qwen2.5-Omni-7B delivers uncompromised performance and powerful multimodal capabilities. This unique combination makes it the perfect foundation for developing agile, cost-effective AI agents that deliver...

2 days ago

HEADLINES

PMC’s Basecamp’s Creativity Camp now open for registration

As technology becomes increasingly integral to everyday life, digitally savvy kids can enhance their tech skills to further enrich their knowledge and creativity. This...

2 days ago
Advertisement