Smart Enterprise has introduced four new machine-to-machine (M2M) solutions built specifically for the mobile workforce, namely Smart Sales Manager, Smart Service Manager, Smart Pharma, and Smart Manager.
The solutions, which have been designed to reduce the need for expensive hardware, run on PLDT and Smart’s network infrastructure.
“Living in this digital era, we encourage the small and medium enterprises (SMEs) to move towards a mobile and digital vision. The Smart Enterprise workforce solutions can help our clients automate their business operations designed to reduce cost, improve work flow efficiency and increase customer satisfaction,” said Kat Abelarde, First Vice President for SME Group at Smart.
Smart Sales Manager
A customer relationship management tool, the Smart Sales Manager provides relevant information to field personnel and automates sales processes using an enabled mobile device connected through wireless data.
With this solution, mobile device is turned into a portable sales office where a user can log calls, respond to hot leads, work opportunities, or check dashboards wherever he is. Apart from these, the solution can provide details of his team’s deals, can view customer’s profile and share files and documents.
Smart Service Manager
The Smart Service Manager, on the other hand, allows service-oriented industries to centralize and optimize two-way communications with field employees through its app-based reporting, data gathering and service management application. It is structured to benefit any institutions with agents delivering services on the go and collating and reporting information.
The solution can create, manage, and dispatch job orders right in the system, complete with customer’s information, and issue details, and automatically assigns it to appropriate response team. It also efficiently tracks work assignments for quick response to customer needs or issues.
Smart Pharma
Designed for the pharmaceutical industry, the Smart Pharma is an end-to-end M2M solution which features a suite of mobile efficiency modules for both medical representatives and management. It can streamline medical reps schedules and maximize client calls.
Using this solution, a med rep can have acces1s to a database of doctors and be able to monitor samples inventory with real-time stock updates.
The solution can also help district managers monitor the whereabouts of their teams, instantly measuring the productivity of its med reps.
Smart Store Manager
For a hassle-free inventory and stock movement monitoring, business owners can use the Smart Store Manager, a mobile inventory system.
With an automated inventory tracking system, a user can reduce inventory monitoring costs and experience paperless transactions. It also helps prevent product shortages and keep enough items on hand as it manages store inventory. Besides, it can provide information on the overall view of products’ movements at any given time.
“In our continuous efforts in bringing innovative products that will help enable competent business sectors and win in the global marketplace, we bring you the Smart Workforce Solutions. Through this and our investments in technology, we want to help empower businesses and strengthen them, recognizing that they form the backbone of our economy. We aim to create an IT-enabled, competitive business sector that can compete and win in the global marketplace,” concluded Abelarde.
