Sophos has inaugurated its new shared services center (SSC) in the Philippines to address the growing demand for security solutions and services across the Asia-Pacific region and globally.
An integral part of Sophos’ technical support organization, the Metro Manila-based center complements the company’s existing global network of support centers located in Australia, Canada, France, Germany, Japan, Italy, Spain, the UK and US in providing dedicated, round-the-clock and highest level of support services to their customers.
The company opened the new center in a formal ceremony presided by Sophos CEO Kris Hagerman and Managing Director for Asia-Pacific Stuart Fisher, in the presence of Gillian Joyce “Gigi” Virata, Senior Executive Director of the Information Technology and Business Process Association of the Philippines (IBPAP).
“One of the many differentiators that sets us apart from the competition is the excellence of our support services. Every customer and partner globally has round-the-clock access to technical help and comprehensive resources wherever they are, every day of the year,” said Hagerman.
“The Manila SSC will prove vital in driving the highest levels of customer service and technical expertise, and empowering our customers to get the most out of their security investment in Sophos. It validates our ongoing commitment in providing the best solutions and services to our customers and partners,” Hagerman added.
Sophos is currently responding to 500,000 unique threats every single day. How Sophos enables its customers to respond to these threats is etched on its mission, which is “to be the very best in the world at complete IT security to small and midmarket enterprises and even pragmatic enterprises.
According to Hagerman, the new facility represents a major investment which Sophos delivers to the world to help global clients optimize technology for business growth. He said that Sophos wants enterprises to be protected and allowed to manage enterprises and data protected systems without requiring a large number of IT staff to do so.
The Manila SSC currently employs over 70 support engineers and customer care specialists, 15 of whom are dedicated to the APAC region. It is an integral part of the Sophos worldwide support organization which provides support services 24/7/365 to customers and partners around the globe.
Hagerman said that they recruit qualified engineers from other companies. They must be well-experienced in the field and avid computer users. Sophos also develops relationship with the leading universities regarding their talent pool.
Meanwhile, Sophos chose the Philippines as the site of their new shared services facility due to its educated talent pool. “The Philippines has access to good education, to good people who graduated from good universities and whom we can recruit. Besides, the Philippines had invested heavily in infrastructure that we need,” said Fisher.
Fisher adds the new center caters to industries such as banking, manufacturing, retail, hospitality and government.
According to Hagerman, what makes Sophos special is the fact that it does security only – with products that are easy to deploy, and squarely focused on the enterprise, particularly the midmarket.
Fisher claims that the performance of Sophos in the last three years was good. The company is evolving in the demands of the market and it is bringing cloud-based security solutions to their customers.
