Avaya has introduced new software designed to streamline the way enterprises of all sizes collaborate and communicate.
The Avaya Aura Collaboration Environment, Avaya IP Office 9.0, and Avaya Messaging Service are a set of software and cloud-based services designed to help workers perform efficiently and engage more easily.
“We have created new products, new technologies and cloud-based services around communication and collaboration which are designed to be simple, effective and engaging. Solutions that work well for users and can be deployed in a short amount of time,” claimed Ed Doctolero, Country Manager of Avaya Philippines.
An Avaya-sponsored survey conducted in Asia-Pacific revealed that today’s customers are demanding that they be served on multiple touchpoints. They demand instant 24/7 access to information, applications and services. A need Avaya intends to address.
Avaya IP Office 9.0
A single software platform capable of easily and cost-effectively supporting companies with 2,000 users at up to 32 locations, and can be deployed in under an hour, Avaya IP Office 9.0 delivers nearly 30% lower total cost of ownership compared with other applications.
With its virtualization capabilities, Avaya IP Office 9.0 supports VMWare vSphere 4.x or 5.x where an IP Office software can run inside a virtual machine, on a dedicated server, an appliance, or a combination of these.
The IP Office Web Manager for Server, one of the features of IP Office 9.0, allows access to a range of servers, along with solution-wide user management and simplified management enabling midmarket firms to lower administrative overhead. It can also support multiple branch office deployment while being managed by Avaya Aura System Manager.
Avaya IP Office can be augmented with the following: Avaya Video Collaboration Solution which combines desktop, mobile and HD room-based video collaboration in an affordable packages; Avaya Ethernet switches which provide fast, secure network connectivity and power to Avaya’s collaboration solution at a price points lower than comparable solutions from other vendors; and Avaya Session Border Controller that provides comprehensive security for unified communications and eliminates the need for mobile or remote workers to deal with VPN connections.
Currently available from Avaya Connect Channel Partners, Avaya IP Office solution supports the broadest range of end-points – analog, digital, IP and soft phones, PCs, Macs, Android and iOS small phones and tablets.
Avaya Aura Collaboration Environment
An all new development solution that dissolves the complexity of embedding collaboration and communication capabilities into business applications, Avaya Aura Collaboration Environment makes it possible to quickly develop creative ways of doing business. As a result, new social, mobile or cloud-based collaboration capabilities can be added to business applications or processes generally without the cost and time previously required.
With cloud-ready applications and collaborative environment that is completely virtualized, users of Avaya Aura can now easily support both cloud and virtualized environments with the addition of multi-tenancy and enhanced virtualization capabilities. Customers can now support up to 10 different mobile devices from a single phone number, enabling people to connect on a wide variety of devices quickly and easily.
The Avaya Aura Collaboration Environment boasts of the following highlights: applications deployed are automatically scalable, highly available and secure; a snap-in model that enables rapid, more cost-effective solution development and repeatability; a common set of methods are used for voice, video, email and SMS; and a cloud-based development environment that allows developers to build and test applications on a virtual instance of the Avaya Aura platform.
Real-time mobile collaboration
Avaya Messaging Service (AMS) provides real-time mobile collaboration and communications via the cloud for business of any size, using any vendor’s platform. It extends SMS messages to and from smartphones, tablets, notebooks and desktop devices, enabling one-number communications via text messaging.
According to Doctolero, there is a transformation that is happening in the working environment at present. The Internet penetration rate is increasing while global information was growing nine times in the past year. Meanwhile, the average households with a smartphone in Southeast Asia reached 76%.
Another change that is taking place in the workplace is the Generation Y or the so-called Millenials who are joining the workforce in great number. It is estimated that 75% of this group will be joining the labor force in the next 10 years. Doctolero described millenials as those who think differently and expect immediate response. They cannot remember a word without Google and smartphone and will demand instant 24/7 access to information, applications and services.
A survey conducted on Generation Y found that 70% say old-fashioned meetings are a waste of time while 56% won’t work for company that ban social media, and 69% say going to the office is not needed.
